By Scott Deming Speaker Posted February 13, 2016 In Customer Service Training Scott Deming Image2016-02-132016-11-09https://scottdeming.com/wp-content/uploads/2021/04/scott-deming_logo.pngScott Deminghttps://scottdeming.com/wp-content/uploads/2021/04/scott-deming_logo.png200px200px