August 19, 2026
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I spend a lot of time in hotels, and after nearly twenty five years of traveling around the world speaking...
When a meeting planner, association executive or speakers bureau begins searching for a customer service speaker, the assignment often sounds...
Every organization wants to stand out. They invest in new technology, launch marketing campaigns, redesign logos, refresh websites, and search...
“Clients don’t come first. Employees come first. If you take care of your employees, they’ll take care of the clients.”Richard...
If creating loyal customers were simply a matter of offering the lowest prices or delivering the fastest service, every discount...
Most companies believe they compete on products, pricing, or technology. While those things certainly matter, they rarely determine whether a...
There was a time when businesses could stand apart simply by offering a better product, lower prices, or faster service....
For years, organizations have invested heavily in improving customer service. They train employees to be more responsive, reduce wait times,...
Every company wants to stand out in a crowded marketplace. They invest in new technology, hire talented people, launch marketing...
The Hard Lesson I Learned About Customer Experience and CX Years ago, when I owned and operated a national advertising...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success.
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