August 19, 2026
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“Clients don’t come first. Employees come first. If you take care of your employees, they’ll take care of the clients.”Richard...
There was a time when businesses could stand apart simply by offering a better product, lower prices, or faster service....
Every company wants to stand out in a crowded marketplace. They invest in new technology, hire talented people, launch marketing...
The Hard Lesson I Learned About Customer Experience and CX Years ago, when I owned and operated a national advertising...
Every company wants loyal customers. Every company wants referrals. Every company wants to stand out in a crowded marketplace. Yet...
Customer service and customer experience are often used interchangeably, but they are not the same thing. Customer service is what...
One of the clearest indicators of real leadership has nothing to do with title, authority, or charisma. It shows up...
Customer service does not fail because people do not care. It fails because organizations lose focus. Over time, urgency replaces...
Every few years, leadership gets rebranded. New frameworks, new buzzwords, new generational labels, and new claims that “everything has changed.”...
Products can be copied. Prices can be matched. Technology can be duplicated. The one thing competitors struggle to replicate is...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success.
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