August 19, 2026
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When a meeting planner, association executive or speakers bureau begins searching for a customer service speaker, the assignment often sounds...
“Clients don’t come first. Employees come first. If you take care of your employees, they’ll take care of the clients.”Richard...
If creating loyal customers were simply a matter of offering the lowest prices or delivering the fastest service, every discount...
Most companies believe they compete on products, pricing, or technology. While those things certainly matter, they rarely determine whether a...
There was a time when businesses could stand apart simply by offering a better product, lower prices, or faster service....
For years, organizations have invested heavily in improving customer service. They train employees to be more responsive, reduce wait times,...
Every company wants to stand out in a crowded marketplace. They invest in new technology, hire talented people, launch marketing...
The Hard Lesson I Learned About Customer Experience and CX Years ago, when I owned and operated a national advertising...
Every company wants loyal customers. Every company wants referrals. Every company wants to stand out in a crowded marketplace. Yet...
Customer service and customer experience are often used interchangeably, but they are not the same thing. Customer service is what...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success.
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