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Let’s be honest: most customer service training programs sound great in theory… and fall flat in practice. They’re filled with scripts, buzzwords, and team-building exercises that don’t actually [...]

A single bad review has the power to sink a reputation or spark a transformation. The outcome? It’s all in how you show up when the spotlight’s uncomfortable. Here’s how to approach responding to [...]

Some companies spend thousands trying to fix the wrong problem. They revamp branding, redo websites, run ads, or update their technology. And when customer loyalty still doesn’t improve, they [...]