Blog

Let’s be real…no workplace is conflict-free. But as Scott Deming puts it, “Conflict isn’t the enemy. Avoidance is.” Drawing from decades of experience as a business owner, board member, and [...]

Hiring the right motivational leadership speaker can be the difference between short-term hype and long-term change. But how do you know who’s truly effective — and who’s just good on stage? The [...]

Most companies say they care about customer service. Fewer can prove it when it matters most. Why? Because they treat customer experience like it’s the responsibility of one department — instead [...]

Let’s be honest: most customer service training programs sound great in theory… and fall flat in practice. They’re filled with scripts, buzzwords, and team-building exercises that don’t actually [...]

A single bad review has the power to sink a reputation or spark a transformation. The outcome? It’s all in how you show up when the spotlight’s uncomfortable. Here’s how to approach responding to [...]

Some companies spend thousands trying to fix the wrong problem. They revamp branding, redo websites, run ads, or update their technology. And when customer loyalty still doesn’t improve, they [...]