How to Choose Customer Service Channels That Really Help Your Business
The times when customers could contact a company on a single channel are long gone, paving the way to a multi-channel customer service. With a growing number of mobile users, there are even more [...]
Customer Service Technique Mistakes You Might Be Making and How to Fix Them
Customer service is paramount to any business, and has a big impact on a customer’s desire to return for more. It is easy to make customer service mistakes without even realizing. You and [...]