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As a sales and marketing consultant, I spend a lot of time explaining the similarities and differences between these distinct, but closely related, fields. I’m also frequently asked which [...]

As a keynote speaker on leadership, I often get questions from employers and managers about effective leadership styles and situations that demand specific styles. The short answer is that an [...]

The times when customers could contact a company on a single channel are long gone, paving the way to a multi-channel customer service. With a growing number of mobile users, there are even more [...]

Work has its fair share of challenges, problems, and conflicts that are commonly addressed in corporate business training seminars. While some are easy to solve, others can be difficult and will [...]

When analyzing business success, top management looks for answers in data, statistics, models, and other figures, often overlooking the most valuable asset right in front of them: employees. The [...]

A family business can create a legacy that lasts generations, but it requires a little extra planning and patience. Small business workshops can start you off on the right foot. Here are some [...]

It’s always more pleasant to tell someone, “We’re happy to welcome you to our company,” than “We’re sorry, but we have decided to let you go.” Hiring and [...]

It’s impossible to overestimate the importance of personal psychology for a CEO. Running a business and managing employees can be incredibly taxing, both physically and emotionally. Because the [...]

Having a frank conversation with employees about performance can be uncomfortable for many managers, but you owe it to people on your team to share constructive feedback. Given correctly, both [...]

From the Board of Directors to corporate performance, from planning into the future to leadership development and more, a Chief Executive Officer is motivated by numerous forces. Among them is [...]